FAQ
Welcome to the ART1 FAQ.
Here you’ll find answers to common questions about our artwork, print process, shipping, and policies.
Every ART1 piece is created with care, precision, and intention. Because we work with limited editions and made-to-order production, we want you to feel fully informed and confident in your purchase.
If you can’t find what you’re looking for, please feel free to reach out, we’re always happy to help.
Ordering & Production
Q: How does the ordering process work?
A: Once your order is placed, your artwork is carefully produced to order, individually signed and documented, then securely prepared for delivery. You’ll receive updates at each stage and a tracking number once dispatched.
Q: What is the Print-Roll-Send model?
A: The Print-Roll-Send model is ART1’s sustainable production and delivery system.
Each artwork is printed to order on museum-quality fine art paper, rolled in protective archival packaging, and sent directly from our professional print partners to collectors and designers worldwide.
This approach eliminates mass stock, reduces waste, and minimises freight impact, ensuring every print is freshly produced, carefully handled, and delivered in perfect condition. It also allows collectors the flexibility to frame their artwork in their own style while keeping global shipping simple and eco-conscious.
Q: What makes ART1 different from other online print platforms?
A: ART1 is a self-curated fine art photography gallery created by Australian artist Raymond Mather.
Each piece forms part of a limited-edition collection, sustainably produced through our Print-Roll-Send model. Unlike mass-market print sites, ART1 blends museum-quality production with direct-from-artist authenticity, no galleries, no gatekeepers, and no excess waste.
Below you’ll find more details about editions, sizes, paper types, and production everything that makes an ART1 print both collectible and enduring.
Learn more about Raymond’s artistic philosophy and the story behind ART1 on our About the Artist page.
General Questions
Limited Editions
Q: Are ART1 artworks limited editions?
A: Yes. Each ART1 artwork is issued in a strictly limited edition of 50 prints per size on museum-grade fine art paper.
Every artwork is individually numbered, hand signed, and accompanied by a Certificate of Authenticity.
Once an edition sells out, no further prints will be produced in that size or medium.
Select artworks may also be released as open-edition canvas prints through the Designer Collection. These are clearly marked and offered as a separate product line for trade clients, while fine art paper editions remain strictly limited.
Edition Availability
Q: How can I know how many prints are left in an edition?
A: Each ART1 limited edition print is individually numbered out of 50. The current edition number is displayed on the product page.
If you would like more detail or have a specific request, please feel free to contact us.
Print Editions - Multiple Sizes
Q: Are different print sizes considered the same edition?
A: No. Each size is issued as its own limited edition of 50.
If an artwork is available in multiple sizes, each size has a separate, independently numbered edition.
Once sold out, that size will not be reproduced.
Explore the full ART1 Catalogue to view available limited editions and current series.
Sizes & Dimensions
Q: What sizes are available?
A: ART1 artworks are offered in a curated range of sizes.
Measurements are listed as Width × Height (W × H) in centimetres and inches. Sizes refer to the printed image area only.
Square Format
• 60 × 60 cm (23.6 × 23.6 in)
• 67.5 × 67.5 cm (26.6 × 26.6 in)
• 90 × 90 cm (35.4 × 35.4 in)
Horizontal Format (Landscape)
• 90 × 60 cm (35.4 × 23.6 in)
• 90 × 67.5 cm (35.4 × 26.6 in)
Vertical Format (Portrait)
• 60 × 90 cm (23.6 × 35.4 in)
• 67.5 × 90 cm (26.6 × 35.4 in)
All artworks include a 7 cm white border for elegant presentation and flexible framing.
Framing
Q: Is framing included?
A: Prints are supplied unframed to allow collectors full freedom of presentation. Each artwork includes a 7 cm white border for professional framing.
We can also connect you with our trusted partner, Fantastic Framing, operating in Australia, New Zealand, and the USA.
Q: Can you recommend a framer?
A: Yes. We recommend Fantastic Framing, offering in-home consultations, installation, and expert fine art framing.
Visit: www.fantasticframing.com.au
Print Production & Paper
ART1 artworks are produced using archival museum-quality papers and pigment inks designed for long-term display longevity under normal interior conditions.
Q: What kind of paper do you use for the fine art prints?
A: All prints are produced on archival, museum-grade 100% cotton rag paper using premium Canson materials and pigment-based inks.
This combination ensures exceptional texture, colour depth, and long-term archival stability.
Technical specifications are provided by our professional print partner, Fantastic Framing.
Paper Printing
Semi Gloss Lustre 310gsm
Our semi-gloss archival paper reproduces the deepest, darkest blacks and exceptional grey tones, making it the product of choice for the more discerning black and white as well as colour photographer with a superb lustre finish. Artists find printing their art on semi-gloss lustre is a great way to give their work real impact.
100% cotton rag base with a platinum microporous coating. No optical brightening agents (OBAs), acid-free, and certified to avoid paper degradation.
Designed to meet gallery and museum longevity requirements – this is giclée printing at its finest.
Ink
Epson 20070 Ink Cartridges
UltraChrome Pro ink is based on Epson’s famous K3 & HDR ink. It has an aqueous (water-based) all-pigment construction that has been designed for professional and commercial print production. The formulation provides an extended gamut with superior colour accuracy and archival-level image stability.
Ink dries quickly to produce prints that are water and scratch-resistant. The ink set includes Vivid Magenta for brighter blues and pinks as well as Light and Dark Grey for improved balance with neutral greys, reduced bronzing and minimal colour casts/colour twist.
The Pro formulation features improved Matte and Photo Black inks that provide an enhanced Dmax for brighter prints with an enhanced tonal range in both B/W and colour. It also features a new Yellow ink that provides further durability enhancement with increased UV light resistance.
Varnish
(Keep in mind our inks are already UV protective)
Note: Technical specifications for printing and inks are provided by our professional print partner, Fantastic Framing (Australia / NZ / USA).
For more information about production and delivery, visit our Shipping & Delivery section.
Image Colour & Display
Q: Will the colours of the print match what I see on screen?
A: While every effort is made to ensure accuracy, colours may vary slightly depending on screen calibration, brightness and settings.
All ART1 prints are produced using professional colour-managed workflows and archival inks to ensure true-to-tone reproduction.
Artwork Authenticity
Q: Is the artwork signed or numbered?
A: Yes. Each artwork is hand signed, edition numbered, and accompanied by a Certificate of Authenticity, artist statement, and biography.
Q: Can I request a custom artwork?
A: ART1 does not offer custom commissions at this time. Commercial licensing and partnership enquiries are welcome.
Certificates & Documentation
Q: What comes with my artwork?
A: Each limited edition print includes:
• A signed and numbered Certificate of Authenticity
• A short artist statement related to the piece or series
• Raymond Mather’s artist biography
All documentation is provided digitally for secure record-keeping and long-term reference.
The Artist's Process
Q: How does Raymond create his artworks?
A: Each artwork begins as an original photographic capture.
Some works remain close to their photographic origins, while others are developed through layered digital processes exploring abstraction, colour, and emotional resonance.
Many works are revisited and refined over time, allowing each image to mature through reflection and engagement.
Q: Why do some artworks include digital noise, grain, or pixel effects - are these flaws?
A: No. These elements are intentional and form part of Raymond’s expressive process.
They function like texture in painting, adding depth, tension, and emotional presence. All artworks are printed to the highest professional standards.
Q. Is AI used in the creation of artworks at ART1?
A. ART1 is grounded in the philosophy and foundations of analogue photography, where observation, timing, composition, light, and artistic interpretation remain central to the creative process.
Each artwork begins as Raymond's original photographic capture and is developed through his own artistic judgement. While contemporary digital tools may be used for research, business operations, and selected production workflows, the artworks themselves are not AI-generated. Every ART1 image remains rooted in photography, creative intention, and over four decades of visual arts experience.
Sustainability
Q: How sustainable is ART1’s production?
A: ART1 uses an artist-managed Print-Roll-Send model: each artwork is produced to order as a museum-quality fine art print, editioned, documented, and shipped directly without mass stock, waste, or generic platform fulfilment.
Recyclable packaging, minimal freight volume, and archival materials help ensure each artwork is both environmentally conscious and designed for long-term preservation.
Discover how Raymond’s creative process connects photography, travel, and abstraction on the About the Artist page.
Gift Purchases
Q: Can I send a print as a gift?
A: Yes. Gift orders can include a personal message. Simply add your message at checkout. Pricing details are excluded from the package sent to the recipient.
Care & Handling
Q: How should I handle my print when it arrives?
A: Handle prints with clean, dry hands or cotton gloves. Avoid touching the printed surface and keep artwork in its packaging until framing. Store away from direct sunlight and humidity.
Designer & Trade Clients
Q: Do you offer special pricing for interior designers or trade buyers?
A: Yes. ART1 offers a Designer Collection and trade pricing for interior professionals. Please contact us to register.
Access ART1 for Designers here.
Shipping & Delivery
Q. Do you ship internationally?
A: Yes. ART1 ships worldwide. Costs and delivery times are calculated at checkout.
Customs duties, taxes, or import fees may apply for international orders and are the responsibility of the purchaser. These charges are determined by the destination country’s customs regulations.
We recommend checking your country’s import policies before ordering.
Q: How long will my order take?
A: Please allow approximately 10 to 14 business days for production and dispatch within Australia, and up to 21 business days for international delivery.
Q: Can I track my order?
A: Yes. Tracking details are emailed once your order is dispatched.
Returns & Exchanges
Q: Can I return my artwork if I change my mind?
A: As all artworks are produced to order, change-of-mind returns are not accepted. We encourage thoughtful selection and welcome pre-purchase enquiries.
Q: What if my artwork arrives damaged or incorrect? How do I return an item?
A: Please contact us within 48 hours with photographs. We will arrange a replacement, repair, or refund in accordance with Australian Consumer Law.
Q: Are there any return fees?
A: No fees apply to approved returns relating to damaged or incorrect items.
Payment & Billing
Q: What payment methods do you accept?
A: ART1 accepts major credit and debit cards through Shopify Payments, including Visa, Mastercard, and American Express.
ART1 uses Shopify Payments for secure online transactions. Customer payment information is encrypted and processed through Shopify's industry-standard security infrastructure.
Learn more about Shopify's security practices.
Q: Can I change or cancel my order?
A: Changes or cancellations are possible within 24 hours of purchase.
Please contact raymond@art1.com.au promptly.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely through Shopify Payments. ART1 does not store your credit card details. Shopify maintains PCI DSS compliance, the global security standard for handling payment information.
Customer Support
Still have questions?
We’re here to help. Contact raymond@art1.com.au or use the Contact Form.
We aim to respond within one to two business days.
Ready to explore? Browse the full ART1 Catalogue of limited-edition fine art prints.
To learn more about Raymond’s artistic journey, visit our About ART1 page.